Privacy Policy

Last Updated: [Date]

At [Company Name], we are committed to protecting your privacy. This policy explains how we collect and use your personal data when you book a repair or use our website.

1. Who We Are

[Company Name] Ltd is a registered company in England and Wales (Company No: [Number]). We are registered with the Information Commissioner’s Office (ICO).

2. Data We Collect

To provide rapid leak repair services, we collect:

Contact Details: Name, phone number, and email address.
Service Address: The location where the leak repair is required.
Payment Information: Billing address and card details (processed securely via [Stripe/PayPal/Bank]).
Technical Data: IP address and cookies (if you use our website).

3. How We Use Your Data

We process your information to:

Respond to Emergencies: To dispatch an engineer to your location quickly.
Communication: To send booking confirmations and ETAs via SMS or email.
Invoicing: To provide quotes and tax invoices.
Legal Obligations: To comply with UK financial and safety regulations.

4. Who We Share Data With

We do not sell your data. We only share it with:

Field Engineers: So they know where to go to fix the leak.
Subcontractors: If we use external specialists for your repair.
HMRC: For mandatory tax reporting.

5. Data Retention

Under UK law, we typically keep service and financial records for 6 years to comply with tax and accounting requirements.

6. Your Rights

Under the UK GDPR, you have the right to:

Request a copy of your data.
Ask us to delete your data (the “Right to be Forgotten”).
Correct any inaccurate information.

7. Contact Us

If you have questions about your privacy, contact our Data Protection Officer at:
Email: privacy@[companyname].co.uk
Address: [UK Office Address]